Hossam.
I Turn Data into Decisions.
I’m a data driven problem-solver who extracts value from data with a results-oriented approach to answer questions and take decisions.
Hi, My Name Is
About Me
👋 Hello! I’m Hossam, an aspiring data analyst. During my accounting studies, I developed a passion for deriving insights from data, propelling me into the world of data analytics. Excited to leverage my analytical skills in tools like Python and visualization, I aim to inform data-driven decisions for organizations.
📚 post-graduation, my role as a technical support agent in the telecommunications industry provided valuable experience. Surpassing targets, I achieved a 71% customer satisfaction rate and beat the 9:07 minutes target call time with an 8:36 minutes average. This honed my ability to concisely explain complex technical issues—a skill I’m eager to apply as a data analyst.
💻 Ready to transition my expertise, I seek a role where I can continuously learn, connect with others, and contribute to optimizing operations through data and analytics.
Here are a few technologies I've been working with recently:- Python (Pandas, NumPy, Matplotlib)
- Power BI
- SQL
Projects
Prompt Engineering
CHAT-GPT
AI
Data Analysis AI Pilot | ChatGPT Prompt
The Data Analysis AI Pilot is a potent Chat-GPT Super Prompt designed to enhance Chat-GPT into your go-to assistant for data analysis and Exploratory Data Analysis (EDA). With key features including data cleaning, preprocessing, EDA, and suggestions for visuals and charts, this tool streamlines your data analysis projects. Additionally, it provides code generation for visualizations and plots, making it a comprehensive solution for your analytical needs.
Data Visualization
Python
Pandas
Popular Video Games 1980-2023 | EDA
In this project, I explored how video games evolved from 1980 to 2023. Examined genres like Adventure, RPG, Platform, and Shooter, spotlighting games like Metal Gear Solid 2 and Mario Party Superstars. Ratings showed ups and downs, stabilizing post-2000. Found engaging games like Fruit Ninja Classic. Discovered a link between high-rated games and wishlists/backlogs. A simple overview of 40 years of gaming changes.
Sentiment Analysis
Data Visualization
Python
NLP
AI and Data Jobs Tweets | Sentiment Analysis
In my project, I explored how Artificial Intelligence (AI) impacts jobs in data fields like science and analysis. With the release of ChatGPT causing concerns about job replacement, I used snscrape to gather 56,502 Tweets with AI and DataJobs. Analyzing sentiments in these tweets, I aimed to understand how data professionals feel about AI affecting their careers.
Experience
• Achievements:
- Surpassed target with a 71% total average customer satisfaction score in post-call surveys.
- Exceeded efficiency goals with a total average call duration of 8:36 minutes, beating the 9:07-minute target.
- Developed and maintained an Excel-VBA data tracking form, enhancing team performance.
- Created a Python/Streamlit quiz app during training, facilitating proactive learning.
- Provided crucial support to team members by developing easily accessible troubleshooting guides and support materials.
• Key Responsibilities:
- Managed and resolved technical issues related to internet and landline services.
- Accurately documented and reported customer concerns and resolutions.
- Collaborated with cross-functional teams to escalate and resolve complex issues.
- Provided step-by-step guidance to customers on troubleshooting procedures.
- Ensured adherence to service level agreements and quality assurance standards..
Get in Touch
My inbox is always open. Whether you have a question or just want to say hi, I’ll try my best to get back to you!